Our payment conditions are 100% Cash in Advance, once the ProFoprma invoice has been approved and the order placed. We accept payment through our local Bank DaVivienda or through Western Union.

After receiving your payment we require aprox. 8 working days to clear paperwork (Animal Health Certificate), reserve room with the airline and start quarantine. Depending on the season, some destinations can be full and we have to wait until we have a confirmed space.

In case of a D.O.A. claim, we require photographic evidence in less than 24 hours before our fish arrived at their final destination. After 24 hours the insurance does not accept the claim.

In case of delays during or due to connecting flights, we require photographs of the conditions the fish were in prior retiring them from the airline and filing a report. That way we an get a headstart on our claim to the airline.